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[27/01/2018] Planned Helpdesk maintenance - 4.80.2 - 4.90

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The helpdesk is having a scheduled maintenance period.

It will be unavailable during a software upgrade.

 

Starting at 20:00 UTC.

 

Changelog:

(Upgrade from 4.80.2)

New Support Center look and feel 

Customers can answer their own questions, quickly and simply with a Help Center tailored to your unique brand and content. In fact, 67% of customers prefer self-service help over talking to support agents.

We’ve made Kayako Classic a more beautiful experience for your teams and customers alike. With a fresh coat of paint, we’ve made your support content easier to read. The new support center is mobile-responsive, too.

 

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Easier navigation for your tickets 

Stay on top of tickets with ease. Keep your lists of tickets organized and under control so that your team is set up for success. Sort through tags, filters, status, and SLA standing in one clean, beautiful, easy to use help desk interface. 

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Do more with your time

Automate assignments across your team and trigger notifications based on ticket properties. Leverage complex workflows with ease, and keep the most important information top of mind such as SLA timers, performance metrics, agent ratings, and content coming from your customers.

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Cleaner, more intuitive admin area

Keep Kayako working your way. We’ve made it easier to navigate the settings in your administration area—from highlighting urgent alerts to clarifying descriptions and admin content.

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